Frequently Asked Questions
Everything you need to know about your Meller experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply contact our support team to initiate a return and receive your prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna.
Are your materials sustainably sourced?
Meller is committed to ethical fashion. We use organic cotton, recycled polyester, and partner only with factories that adhere to fair labor standards and environmental certifications.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.